Service Design for Business: A Practical Guide to Optimizing the Customer Experience
| By: | Reason, Ben; Løvlie, Lavrans; Brand Flu, Melvin |
| Publisher: | Wiley Professional Development (P&T) |
| Print ISBN: | 9781118988923 |
| eText ISBN: | 9781118988930 |
| Edition: | 1 |
| Format: | Page Fidelity |
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